The EU Directive for consumer rights in force since June 13, 2014:
You have 14 calendar days from the date of purchase to return the items purchased for any reason. Not applicable for bespoke, personalized or non-perennial products.
You have 48 hours to report any damage or mistake after shipment. If not, we understand that the package was tampered with by the customer.
See https://www.irokos.es/terminosycondiciones
